Subcinctus | Return & Refund Policy
We strive to have a close personal collaboration with our clients to tailor to their needs so they end up with something that vibrates with their vision, and feels close to home. You can think of illustrations for your website, a logo for your business, drawings for your community or just some cool images for personal use.
Subcinctus, Illustration, Illustrations, Draw, Drawing, Drawings, Graphic Design, Graphic, Design, Commissions, Digital Painting, Painting
page-template-default,page,page-id-51097,theme-borderland,eltd-core-1.0.3,woocommerce-no-js,ajax_fade,page_not_loaded,,borderland-ver-1.17, vertical_menu_with_scroll,smooth_scroll,paspartu_enabled,wpb-js-composer js-comp-ver-5.7,vc_responsive

Return & Refund Policy



Here are our estimated shipping delivery times:
USA: 5­ – 8 business days
Canada: 6 – ­12 business days
World: 10 – ­20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:
International shipments may incur customs fees. The customs policy is different in each country,
and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.

Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If
the address was incorrect, we’d be happy to send you another order to the correct address,
however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at
making sure you quote your order number. We’ll see what can be done.




Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged,
then please get in touch with a photo of the product and the packing slip within a week’s time!

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment
matches the size stated on the sizing chart. Though rare, it’s possible that the garment was
mislabelled. Let us know and we’ll get you sorted out.

Please make sure to check the size charts before ordering, as we normally don’t do size changes. If, however, the size you ordered does not fit well, please get in touch with us at and we’ll let you know what your next steps are.




We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.


Return Shipping


In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Subcinctus, Bosboom-Toussaintplein 133, 2624DJ Delft, The Netherlands. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You must also take care to ensure that the goods reach us; i.e. you are responsible if you send the goods without track and trace and they get lost.


Contacting us


If you have any questions about this Policy, please contact us.

This document was last updated on Juli 9, 2019